To ensure that all your special needs are met, check your airline's website or call their reservation number to discuss any of the particular services you may require for your trip (*see below). Contact TSA to find out about special assistance at the checkpoint (**see below). It is best if you contact your airline and TSA at least 72 hours in advance of your trip. Be sure to let them know what level of assistance will be needed, any dietary restrictions, oxygen requirement, if you will be traveling with a companion and any other concerns. No reservations are required for wheelchair assistance: you can pre-arrange this service through your airline or ask for assistance upon arrival at the airport. Or, pre-arrange wheelchair assistance 716-633-3726
*Special Needs Contact information below for each of the BUF airlines:
American Airlines | www.aa.com | (800) 433-7300
Delta Air Lines | www.delta.com | (800) 221-1212
Frontier Airlines | www.flyfrontier.com |(800) 401-9004
JetBlue Airways | www.jetblue.com | (800) 538-2583
Southwest Airlines | www.southwest.com | (800) 435-9792
Sun Country Airlines | www.suncountry.com | (651)905-2737
Sunwing Airlines | www.sunwing.ca | (800) 486-9777
United Airlines | www.united.com | (800) 525-0280
**Contact information for TSA:
TSA cares, or relay service (855) 787-2227, or e-mail TSAemail@example.com
In Buffalo, Passenger Support Specialists available at (716) 635-1200. Many agents are trained in sign language.
Aira is a service that connects blind and low-vision people to highly trained, remotely-located agents. Through an app on your smartphone, Aira delivers instant access to visual information at the touch of a button – enhancing everyday efficiency, engagement, and independence.
Travel Day: There are multiple signs in the pre and post security areas. The signage will help direct you to your gate. The Flight Information Display System lists departures and arrivals: screens are located throughout the terminal pre and post security.
TSA checkpoint: Use 'Special Assistance" Lane and identify to the agent that you are hearing impaired. (see 'Checkpoint" above)
Carts and drivers are available in the post-security area to assist getting passengers to the gates. You may request cart assistance when you check-in at your Airline's ticket counter.
Elevators are available for gates requiring ramp level boarding. (Airline Personnel Assistance is required)
Daily/Hourly Garage: free handicapped parking is available for up to one hour in the Daily/Hourly Garage. Individuals possessing a valid handicapped parking permit may park for less than one-hour in the Airport's Daily/Hourly Garage at no charge. After the first hour patrons will be charged the current hourly rate.
Anyone wishing to take advantage of free parking in the Daily/Hourly Garage will be required to present a time-stamped parking ticket along with a valid handicap parking permit or have a handicap designation on their license plate.
Long-Term Parking: All lots have handicap spaces available for those with a valid handicap parking permit. All airport shuttles are equipped with a wheelchair lift and trained driver to assist patrons.
Handicap spaces are identified at curbside on the Arrivals Level to help facilitate picking up passengers needing assistance. These spaces are only for loading. Vehicles are not to be parked in this area or left unattended.
The free Cell Phone Lot is located next to the Economy Lot on Holtz Road. Drivers can wait there in their vehicles until their arriving passengers have their luggage and are ready to be picked up at curbside.
US Department of Transportation service animals rules can be found here.
The Videophone unit has a video screen and high-speed internet connection to make it easier for hearing impaired and speech-disabled travelers who need help communicating over the phone. It provides visual communication assistance with another hearing impaired person, or with a hearing person via an interpreter-assisted Video Relay Service.
If wheelchair assistance is required while at the Buffalo Airport, passengers should make advance arrangements with their airline. Or, at the airport, for all airlines except jetBlue, call (716) 633-3726: Jet Blue passengers should make advance arrangements with this airline.
Cars standing (not actively loading or unloading at the curb fronts) in the “drop-off” or “pick-up” lane will be ticketed. Unattended vehicles will be towed at the owner’s expense. Use FREE cell phone lot on Holtz Road next to Economy Parking Lot to wait for your party’s flight to arrive.