Accessibility

Aira - Visual Service

Aira.io

Aira is a service that connects blind and low-vision people to highly trained, remotely-located agents. Through an app on your smartphone, Aira delivers instant access to visual information at the touch of a button – enhancing everyday efficiency, engagement, and independence.

Autistic Travelers

Acclimation sessions for anyone diagnosed with Autism who will be traveling in the near future are available. This will help familiarize the individual with the surroundings of the airport and will serve as an introduction to the security and boarding process prior to your trip. A walk through can be arranged through customer service and TSA. Please call (716) 630-6072 for more information.

Braille

Braille signage is posted throughout the airport.

Deaf Travelers

There are multiple signs in the pre and post security areas. The signage will help direct you to your gate. The Flight Information Display System (FIDS) lists departures and arrivals. Screens are located throughout the terminal.

Should you need additional assistance, please speak with the ticket agent when you check in for your flight.

Electric Carts

Carts and drivers are available in the post-security area to assist getting passengers to the gates.  You may request cart assistance when you check-in at your Airline's ticket counter. The Cart will meet you after you've gone through the security checkpoint.

Gate Access

Elevators are available for gates requiring ramp level boarding. (Airline Personnel Assistance is required)

Metro

Click here for Metro Bus and Paratransit information. Reservations are required for Paratransit.

Oxygen

Check with your airline.  Pre-flight arrangements required by all airlines.

Parking

Daily/Hourly Garage:  free handicapped parking is available for up to one hour in the Daily/Hourly Garage. Individuals possessing a valid handicapped parking permit may park for less than one-hour in the Airport's Daily/Hourly Garage at no charge.  After the first hour patrons will be charged the current hourly rate.  

Anyone wishing to take advantage the one hour of free parking in the Daily/Hourly Garage will be required to present a time-stamped parking ticket along with a valid handicap parking permit or have a handicap designation on their license plate. 

Long-Term Parking: All lots have handicap spaces available for those with a valid handicap parking permit.  All airport shuttles are equipped with a wheelchair lift and trained driver to assist patrons.

Passenger Escorts

Check with your airline. Most airlines will provide Passenger Escort Service for a fee. This service is primarily for elderly customers, children or passengers with mental or physical impairment that are traveling alone.

Paws for Love Program

Therapy dogs work at the airport to help soothe passengers in conjunction with Society for the Prevention of Cruelty to Animals (SPCA) of Erie County - if interested in being involved, contact volunteer coordinator Kelly at kellyd@yourspace.com for more info.

Pet Relief Area

Pre-security is located: Lower level arrivals/baggage claim. Exit right out of terminal. Area has posted signs. Post-security is located: ask your airline for assistance. Also on departure level between Gates 11 and 14.

Picking Up at Curbside

Handicap spaces are identified at curbside on the Arrivals Level to help facilitate picking up passengers needing assistance. These spaces are only for loading. Vehicles are not to be parked in this area or left unattended. 

The free Cell Phone Lot is located on Buell Ave. Drivers can wait there in their vehicles until their arriving passengers have their luggage and are ready to be picked up at curbside in the arrival area.

Rest Rooms

Companion care restrooms are provided. they are located on the Departures Level pre-security near the Meet & greet area and also the Arrivals Lower Level on the west end (past baggage carousel #3). In post-security, there is a companion care restroom near Gate 14. They are large enough to accommodate wheelchairs and families.

Security Check-In

A separate lane is provided to accommodate travelers needing extra assistance and families with small children (see Check Point above).

Service Animals

US Department of Transportation service animals rules can be found here.

Telephones

TTY/ TDD phones are avialble throughout the terminal building. In pre-security they are located on the Departure Level across from the United Airlines and at the west end of the Arrivals Lower Level.  In post-security TTY/ TDD phones are located near gates 3,9 and 21.

TSA Cares

855-787-2227
TSA Cares

TSA Cares provides information on security procedures aimed to help passengers with disabilities, medical conditions and individuals needing additional assistance to better prepare for the security screening process.

TSA has modified its procedures to ensure that your screening experience is smooth and seamless. For information, or to make a request for assistance, please contact TSA at least 72-hours prior to your departure by calling TSA Cares at 855-787-2227

Video Phone

This free unit is on the upper level, just past security near the Transit Police desk.

The Videophone unit has a video screen and high-speed internet connection to make it easier for deaf  and speech-disabled travelers who need help communicating over the phone. It provides visual communication assistance with another deaf person, or with a hearing person via an interpreter-assisted Video Relay Service. 

Wheelchair

If wheelchair assistance is required while at the Buffalo Airport, passengers should make advance arrangements with their airline. Or, at the airport, for all airlines except jetBlue, call (716) 633-3726: Jet Blue passengers should make advance arrangements with this airline.